Technical Support Request - USA and Canada Only

To obtain high quality and speedy Technical Support Response, please fill in the following information into the form and click the "Submit" button (the fields marked with asterisk (*) are mandatory). In further correspondence with the technical support team, please include all previous messages you have interchanged so far.

BEFORE YOU FILL THE FORM:

1.) Make sure the problem is not listed in the FAQ section on our website.
2.) If your inquiry regards the fact that your username and password are not accepted, please make sure that:

  • you enter your username and password correctly (they are case-sensitive)
    To get the best accuracy, we recommend that you copy and paste them from the original email message you received after purchase to the relevant fields
  • you do not attempt to download the administrator (LAN update) version unless you have a multi-user license purchased

Username*
Provided by CSA (computersecurityassociates.com, stopthreats.com)- if you use the trial version, please enter "TRIAL".
The Username was assigned to you at the time of purchase. It can be found in the Update setup panel in Control Center.
Click here to learn where to find it

Note: For registered users we provide higher priority support.

 
Password
Enter your password as typed in the Update setup panel in Control Center (required only in case your problem is related to the Incorrect password error message).
You can follow the same procedure as described above.
 
E-mail address*
Note: Be sure you enter a correct and working e-mail address!
 
Phone number
(Optional, but recommended in case the support cannot contact you by email)
 
Short (three word description) of the problem*
Please enter here a short (key-word) description of the problem. It will appear in the Subject of your e-mail.
 


System information*
System information contains the version number of the currently installed virus signature database, NOD32 program components and your operating system.
NOD32 Control Center-NOD32 System Tools-Information then Copy to clipboard (on the right side) and paste in this box.

 

 
Detailed description of the problem and other important details, including all the error messages (if applicable)*